SMS’ systems administration team provides daily support for our customers’ programs and applications. We perform system and security monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. We perform necessary backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.
Our staff has the ability to install or rebuild new and existing servers and configure hardware, services, setting, directories, and storage. We repair and recover information systems from hardware or software failures and coordinate and communicate with impacted parties. We accomplish system administration for physical and virtual servers by maintaining server operating systems, networking, internet information services (IIS) and client/server applications. We monitor, analyze, and troubleshoot servers using server management tools.
We ensure that system security environments are maintained by monitoring and applying server security patches, operating system patches, and upgrade Information Assurance Vulnerability Alerts (IAVAs). We troubleshoot and resolve server related problems and provide Tier III support to our customers. We also coordinate upgrades, installations, and conversions of server software. Our team performs ongoing performance tuning, hardware upgrades, and resources optimization as required. In doing so we coordinate with our client’s infrastructure team on CPU, memory, and disk partitions as required.